Refund policy

Refund & Return Policy

Last Updated: 20th October 2025

Thank you for shopping with us at Roey. We value your satisfaction and strive to provide high-quality supplements. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products (consumable supplements), we do not accept returns once the product has been opened or used.
Unopened items may be eligible for return within 30 days of delivery.
To initiate a return, please contact us at roeysupplements@outlook.com with your order number and reason for return.
Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refunds

Refunds are only issued for:
- Products returned unopened and in original packaging.
- Orders canceled before fulfillment.
- Damaged or incorrect items (with photo proof).
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

Opened or used supplements.
Digital products or gift cards.
Sale items.

Order Issues

If you receive a damaged or incorrect item, please email roeysupplements@outlook.com within 7 days of delivery with photos of the product and packaging.